The Burden of Manual Processes
CHG Healthcare, renowned as the nation's largest physician staffing company and celebrated as one of Computerworld’s Best Places to Work in IT for 2024, encountered various asset management and compliance challenges. Amidst nearly 20% yearly growth and transitioning to a mobile workforce during the pandemic, Mike Sizemore, the Director of IT, and his team managed about 6,000 hardware, software, and cloud assets, mainly using spreadsheets. This method led to inefficient data management and difficulties in consolidating information, grappling with data fragmentation and struggling to piece everything together. Consequently, CHG Healthcare implemented a significant change by adopting the Enterprise Technology Management (ETM) solution, including asset management, from Oomnitza.
Prior to Oomnitza ETM, CHG heavily relied on manual, labor-intensive methods for managing their enterprise technology assets. These processes, ranging from updating inventory to conducting audits for specific items, were time-consuming and involved pulling data from various isolated tools and creating reports.
For instance, locating an item often meant searching through Intune, checking Jira tickets, and verifying serial numbers with individuals. This proved especially difficult when tracking down equipment from former employees, requiring confirmation of asset possession, location, and correct repurposing.