Why is CMDB Enrichment Important?
As IT environments become more complex with growing numbers and variety of endpoints, users, software/SaaS and cloud instances, it becomes more difficult to maintain good CMDB hygiene. Multiple data sources cause duplication, inconsistencies, and data inaccuracy. Missing configuration items (CIs), which can include valuable asset information such as ownership, warranty, location and more, lessen the value of the CMDB as an investigation, analysis and decision making tool.
Often IT teams resort to manually pulling information from multiple sources, aggregating it painstakingly via spreadsheets, and contacting people to reconcile duplicate entries or populate gaps. Not surprisingly, the accuracy of most CMDBs hovers around 60% and only 25% of organizations are receiving meaningful value from their CMDB investments.