The Results are In - The 2023 Snapshot Survey on SaaS and Cloud Spend Optimization and Automation The Results are In - The 2023 Snapshot Survey on SaaS and Cloud Spend Optimization and Automation The shift to public cloud, private cloud and SaaS has become so widespread that now, the vast majority of workloads are in the cloud. There are many factors that have caused this shift, from the… Read More
What are Digital Platform Conductors, and Why Should You Care? What are Digital Platform Conductors, and Why Should You Care? An orchestra is made up of many instruments and musicians who play them. While each musician can create music with their single instrument, only when all musicians play together under the direction of a conductor,… Read More
Managing Chaos Through Process Automation in an “IT Everywhere” World (Part 2) Managing Chaos Through Process Automation in an “IT Everywhere” World (Part 2) This is a continuation of Part 1. CIOs and ITOps leaders should consider how to materially address a broader set of IT service delivery needs that account for modern operations and hybrid workforce dynamics. A… Read More
Managing Chaos Through Process Automation in an “IT Everywhere” World (Part 1) Managing Chaos Through Process Automation in an “IT Everywhere” World (Part 1) CIOs today who rely on traditional process flows and ticket systems are putting their business, and their careers at risk – without even understanding why. These days, workers expect to be productive from everywhere with… Read More
CIO’s Dilemma – Managing Enterprise Technology (Part 2) CIO’s Dilemma – Managing Enterprise Technology (Part 2) This is a continuation of part 1. As enterprises move toward hybrid environments, one of the key pain points will become operational process and tools. Organizations have become great at managing silos, but their staff… Read More
CIO’s Dilemma – Managing Enterprise Technology (Part 1) CIO’s Dilemma – Managing Enterprise Technology (Part 1) There is an interesting trend evolving in the world of IT planning and management, where CIO’s and CTOs are realizing the implications of an agile infrastructure. An infrastructure that is driven not by a strictly… Read More
Survey Insights: What’s Driving Technology Management Change? Survey Insights: What’s Driving Technology Management Change? Enterprises have been advancing IT service delivery capabilities for quite some time, gaining intelligence about services and respective asset dependencies that affect the services, service level objectives (SLOs), and experience that support their business. Organizations… Read More
SHI/Oomnitza integration: getting enterprise technology management right from the start SHI/Oomnitza integration: getting enterprise technology management right from the start What is meant by enterprise technology management? Enterprise technology management is the systematic process of purchasing, deploying, monitoring, securing, and servicing an enterprise’s technology. This is one of the core responsibilities of IT teams and… Read More
How to Manage Inherent Endpoint Risk in a Hybrid IT Environment How to Manage Inherent Endpoint Risk in a Hybrid IT Environment For many years, IT’s job in terms of managing endpoint risk was complicated but straightforward; ensure any endpoint device (primarily laptops or mobile devices) were verified as belonging on the network (normally a VPN or… Read More
How Zendesk + Oomnitza Improves Employee Experience and Asset Management How Zendesk + Oomnitza Improves Employee Experience and Asset Management The two core pieces of Digital Employee Experience (DEX) management are enterprise technology management (ETM) and help desk ticketing and workflow management. In many organizations, the two systems are normally siloed, or at best partially… Read More
How IT Audits Can Reduce Your Attack Surface How IT Audits Can Reduce Your Attack Surface For many CIOs and their IT teams, audits are a painful inconvenience. Traditionally audits involved building detailed spreadsheets with data manually collected from various IT asset management systems. A modern technology management platform can transform… Read More
Enterprise Technology Management and Cybersecurity Enterprise Technology Management and Cybersecurity We are living in the era of the fully connected enterprise, and of near-constant cybersecurity threats. CTOs and CISOs have long since realized that data and information trapped inside of silos is far less valuable… Read More
