Resolve tickets faster with trusted asset context.
Employees may feel like the assets they need to do their jobs (laptops, software, smartphones, and so on) are down and there’s no help in sight. They create help desk tickets with IT, but there’s often a lot of back-and-forth questions and a delayed response.
There is light at the end of the tunnel, because Oomnitza and Freshservice enable IT to create automatic workflows that assign Freshservice tickets. Plus, the Freshservice plugin can connect assets with issues lightning-fast, resulting in faster resolution time.
Connect Oomnitza + Freshservice in minutes
Connecting Freshservice to Oomnitza puts trusted asset context right inside the ticket and links every ticket back to the asset record it concerns. Agents see exactly what they are working on, and that ticket history becomes part of the single source of asset truth your teams rely on.
- View Freshservice tickets within Oomnitza and access Oomnitza assets within Freshservice.
- Display all devices linked to the ticket based on any set of custom attributes you define.
- Display all the devices that belong to the ticket requester and tag additional assets via the Freshservice ticket commenting feature.
- Use Oomnitza to pull up an asset record, view the history of Freshservice tickets, and make better decisions.
- Securely interact with everything that makes your business run from anywhere you happen to be.
- Easily configure asset management fields using drag-and-drop technology to track attributes that matter.
- Automate tracking of hardware and software attributes so you get asset details with ease and efficiency.
Find more detailed information about our Freshservice integration here.
