
Broadband Communications Provider Customer Story
How a Leading Broadband Comms Provider Saved $712,500 by Reclaiming Offboarded Employee Devices
A leading broadband communications provider
Employees:
2,800
Annual Revenue:
$739m
Endpoints:
6,900
Industry:
Telecommunications
Challenge
The organization struggled to manage IT assets and budgets effectively due to unreliable inventory data and challenges in reclaiming devices from offboarded employees. These issues made it impossible to accurately forecast device needs, forcing the company to over-purchase laptops, monitors, and keyboards to avoid stockouts. This approach tied up capital that could have been invested in innovative technologies. Leadership grew increasingly skeptical of the extent of financial losses from unrecovered devices, with estimates reaching seven figures, but lacked the data to validate these concerns. Growing inefficiencies and budget constraints highlighted the urgent need for a modern asset management solution.
Executive Summary
A leading broadband communications provider faced significant challenges in budget management and inventory tracking. Struggling to reclaim devices from offboarded employees and relying on an unreliable inventory management system, they could not accurately forecast device needs or recover assets. This forced them to over-purchase laptops, monitors, and keyboards to avoid stockouts, tying up valuable capital that could have been used for innovation.
Without trustworthy data, leadership grew increasingly skeptical about the extent of financial losses from unrecovered devices, with estimates suggesting a seven-figure impact. Frustrated with inefficiencies and lost opportunities, the company’s IT leadership took action.
By building a strong business case, they adopted Oomnitza’s modern ITAM platform, demonstrating how accurate asset data could lead to significant cost savings and optimized technology investments. Post-implementation, they successfully reclaimed hundreds of devices and eliminated unnecessary spending.
The results speak volumes: the company now sits on a surplus of 700+ devices, plans to refresh 475, and avoids purchasing laptops entirely for the next fiscal year—saving over $700,000. Freed from these inefficiencies, they have redirected their budget toward long-awaited AI-driven initiatives, transforming operations and positioning themselves ahead of the competition.
"Thanks to Oomnitza, we’ve reclaimed hundreds of devices and eliminated unnecessary spending in our device refresh planning. With over 700 devices in inventory and plans to refresh 475 of them, we won’t need to purchase any laptops next year—saving $712,500."
- Supervisor, Infrastructure Operations
About our customer
A leading broadband communications provider, part of a larger family of brands, serves more than 1 million residential and business customers across 24 states. The company offers a wide range of connectivity and entertainment services, including high-speed internet, advanced Wi-Fi solutions, cable television, and phone services. Its business division delivers scalable and cost-effective solutions for businesses of all sizes, from small and mid-market to enterprise, wholesale, and carrier customers.
Single source of truth for technology assets
Oomnitza has firmly established itself as a trusted technology asset management partner. It plays a central role in addressing key challenges, such as managing offboarded employee endpoints. With Oomnitza's support, this online used car retailer gains data-driven insights, enhancing efficiency and cost-effectiveness, and enabling confident decision-making.
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