GreenSky Customer Story
GreenSky Slashes Asset Recovery Time and Cuts IT Costs with Oomnitza
3
Days Average Asset Reclamation
Reduced from 4-6 Weeks with Automated Processes
One
Accurate Source-of-Truth
for Hardware, Software, SaaS and Cloud Assets
16%
Cost Savings from
Comprehensive Management of All Technology Assets
Business Profile
Employees
1,200+
Annual Revenue
$418 million (2022)
Annual Transaction Volume
$5.5 billion
Assets
2,000+
Industry
Financial Services / Fintech
The Challenges
GreenSky faced several hurdles as they worked to manage thousands of IT assets across multiple systems and spreadsheets, resulting in inaccurate data, delayed asset recovery, and security risks—especially during a sudden shift to remote work due to COVID-19.
- An inability to trace an asset to a specific employee, location, or status which led to lengthy asset recovery periods
- A lack of easy integration between crucial IT systems that meant no holistic view of IT management processes and reports
- No easy method for reporting on IT asset metrics for audit processes
About GreenSky
GreenSky is a leading financial technology company that offers a highly scalable, proprietary technology platform that enables over 10,000 merchants to offer frictionless promotional payment options to consumers. This helps them accelerate their business by incorporating a seamless financing experience into their commerce flow. Banks also leverage GreenSky’s technology to provide
loans to super-prime and prime consumers nationwide.
Since inception, over 4 million consumers have financed over $15 billion of commerce using GreenSky’s paperless, real time “apply and buy” technology. As a finance company, they must adhere to a high standard of technology and IT asset management to comply with legal and compliance regulations. Because GreenSky deals with so much sensitive data, security is paramount.
GreenSky is headquartered in Atlanta, Georgia with a satellite office in Kentucky. The company was publicly traded on the NASDAQ Exchange before being acquired by Goldman Sachs in 2022.
Realizing the Urgency of Needing Improved Asset Data Accuracy and Hygiene
GreenSky needed to put more advanced capabilities in place for asset management. Because of the challenges of error prone manual updates, they believed it could improve the levels of data accuracy and data hygiene in its IT records. Until then, they struggled with:
Fragmented and Error-Prone Data
GreenSky’s IT team was juggling multiple spreadsheets and disconnected systems. Their current management solutions included software asset management, a configuration management database, mobile device management, unified endpoint management, and human resource information systems.
With a unified view of their assets, they were left with poor data hygiene and inaccuracies. Without a centralized platform, they lacked a dependable source of truth for hardware, software, and cloud assets.
Integration and Reporting Challenges
As a technology-driven company, GreenSky also wanted the ability to generate detailed reports on key IT asset management metrics to meet audit requirements and support strategic decision-making. They needed a solution that could integrate seamlessly with tools like Jamf, Atlassian Jira, Microsoft SCCM, CDW procurement, and HR systems. They also wanted to generate comprehensive reports.
The company hoped to deploy an agentless modern IT asset management system that could acquire data automatically from all the tools it was using to manage their infrastructure.
Security and Compliance Gaps
GreenSky’s IT team was working with the InfoSec team to ensure that all assets were properly protected with the right security software installed, and hard drives encrypted. While the security team had its own set of tools, they struggled to trace assets back to specific users, locations, or business units. This gap posed risks around device encryption and security software compliance.
Slow Asset Recovery
When an employee left GreenSky, the IT team sometimes worked for more than a month to reacquire the assets of the departing worker. It sometimes took them over a month to get devices back! This created security vulnerabilities, as devices weren’t tracked or returned promptly–all of which was only compounded once COVID and remote work hit.
GreenSky’s diverse environment of technology assets and devices
- Jamf on all Mac and iOS devices
- Atlassian Jira for service management and ticketing
- Microsoft System Center
- Configuration Manager
- Microsoft Active Directory
- Microsoft Intune
- CDW integration for procurement
- OneLogin for single sign-on
- UKG Pro/UltiPro for human capital management
- Azure Active Directory
- Microsoft Windows and macOS operating systems
Transforming Asset Recovery, Improving Efficiency, and Protecting Company Data
"Oomnitza’s SCCM integration was hugely helpful. We could immediately see what was happening with all our Windows machines as far as being able to quickly tell what assets are on what version of software and what do we need to deploy or upgrade."
Kimberly Elliot
IT Manager
GreenSky
After an extensive evaluation of technology management solutions, the GreenSky team selected Oomnitza’s modern IT Asset Management (ITAM) solution. ITAM provides IT leaders and staff the accurate data, advanced analytics, and simplified workflow automation needed to increase operational efficiency and responsiveness. GreenSky’s IT team was able to install and deploy Oomnitza within two weeks and was impressed.
Faster Asset Recovery and Improved Security
GreenSky focused on using Oomnitza to streamline asset recovery, with strong results. With automated workflows, they now recover offboarded employee assets in just days instead of weeks, reducing security risks. Every asset is accurately mapped to an owner and location, strengthening device security.
“When we have terminated employees, much of the asset recovery process is automated now and depending on how responsive the former employee is, we can even get assets shipped back in a few days,” says Elliot.
On the other side, Oomnitza is now integrated with GreenSky’s CDW account via API. This reduces manual labor by automatically populating data for procured assets as soon as it leaves the warehouse.
.
Unified, Accurate Asset Data
Oomnitza replaced GreekSky’s manual spreadsheets with a centralized system that normalizes and cleanses data automatically. By replacing spreadsheets with Oomnitza, IT team members at GreenSky normalized all their asset data and automated key parts of the data capture process. They now had a single source-of-truth across hardware, software, SaaS, and cloud assets, enhancing data reliability and hygiene.
Automation-Driven Efficiency
With the help of the customer success team, GreenSky set up a variety of multi-step workflows, leveraging the power of Oomnitza’s out-of-the-box connectors to over 1,250 integration points from more than 160 technologies for asset recovery, security response, and asset patching and upgrading processes.
This allowed GreenSky to be more secure while improving efficiency and reducing the amount of manual work for the IT team.
Real Returns. Real Savings. Real Results.
As a result of deploying Oomnitza, Greensky was able to realize significant cost savings, security improvements and IT efficiencies. They:
- Reduced off-boarded employee asset recovery time from 4-6 weeks to a few days
- Improved data hygiene and quality through automated workflows for data capture and standardization
- Reduced extensive manual labor with automation for common IT workflows
- Transformed asset tracking into a single accurate source of truth for hardware, software, SaaS, and cloud assets
- Improved security and reduced risk by accurate mapping of every asset to an owner and location
- Simplified procurement forecasting and employee onboarding with CDW vendor integration, improving IT and finance alignment
"With COVID moving all our work offsite, everyone in senior management wanted a better picture of where all our assets were and to track them."
Kimberly Elliot
IT Manager
GreenSky
Looking Ahead
GreenSky is rapidly expanding its use of Oomnitza to increase functionality and expand workflows and integrations into their Human Resources Information System, and other areas such as tracking couriers and shipping information on assets in transit.
“The new custom object functionality that Oomnitza just released is perfect for that,” says Elliot, who is encouraged by her ongoing interactions with Oomnitza and the rapid pace of product evolution and improvements.
“It’s almost like their product team is reading my mind. I recommend a feature and they tell me it’s coming in the next release. And the team is so easy to work with and really helps us get the most out of Oomnitza,” says Elliot.
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