Know who has Kustomer and how they use it.
Kustomer is an AI-powered customer service CRM platform used by customer experience and support teams to manage customer interactions across channels. As organizations adopt Kustomer for customer-facing operations, the seats and users associated with the platform need to be managed as part of the broader SaaS portfolio. Connecting Kustomer to Oomnitza brings Kustomer user data into your SaaS management program so you can optimize licenses and control access.
Connect Oomnitza + Kustomer in minutes
Integrating Kustomer with Oomnitza syncs your Kustomer users alongside their usage data, keeping them current as part of your SaaS portfolio. That data becomes part of the trusted, reconciled asset intelligence your teams use to reclaim licenses, offboard cleanly, and stay audit-ready.
- Sync Kustomer users into Oomnitza and surface them alongside your full SaaS portfolio.
- Retrieve each user’s role and last activity to understand how Kustomer is actually being used.
- Identify inactive or underutilized Kustomer seats so you can reclaim licenses and reduce spend.
- Detect users who no longer need Kustomer access for tighter security and compliance.
- Deactivate Kustomer users automatically as part of offboarding workflows.
- Provision Kustomer access during onboarding so new agents are ready from day one.
- Add contracts to your Kustomer subscription to capture budgeted cost and surface spend.
- Reconcile Kustomer users against your active workforce to catch orphaned or shadow accounts.
- Keep license assignments aligned as employees join, change roles, or leave the company.
- Report on Kustomer adoption and cost with configurable dashboards and list views.
Find more detailed information about our Kustomer integration here.
