Survey Insights: What’s Driving Technology Management Change? Survey Insights: What’s Driving Technology Management Change? Enterprises have been advancing IT service delivery capabilities for quite some time, gaining intelligence about services and respective asset dependencies that affect the services, service level objectives (SLOs), and experience that support their business. Organizations… Read More
The top concerns I hear from CISOs and CIOs when selling cybersecurity The top concerns I hear from CISOs and CIOs when selling cybersecurity I have been selling technology to large businesses longer than I’d like to admit and I cannot envision myself in any other occupation. In fact, sales is the best profession on the planet, and it… Read More
Enable cybersecurity through better technology management Enable cybersecurity through better technology management Security has always been a top-line consideration for every enterprise, and given the direction in which the world seems headed, this is becoming an even more stringent requirement. We are talking specifically about IT security,… Read More
How Zendesk + Oomnitza Improves Employee Experience and Asset Management How Zendesk + Oomnitza Improves Employee Experience and Asset Management The two core pieces of Digital Employee Experience (DEX) management are enterprise technology management (ETM) and help desk ticketing and workflow management. In many organizations, the two systems are normally siloed, or at best partially… Read More
Workflows and the Rise of True Holistic Integration Workflows and the Rise of True Holistic Integration Every business runs on workflows. Whether you process mortgages, manufacture machinery, provide health care, or nearly anything, your business output is the result of one or more workflows. Workflows are divided into steps, with different… Read More
The Big Picture on IT Asset Management The Big Picture on IT Asset Management There are multiple, pervasive trends driving how enterprises interact with their IT ecosystem. These trends affect everyone’s day to day workflow, as well as any experience of their customers. Understanding the big picture that’s driving… Read More
