Solving IT Asset Management Challenges

IT asset management (ITAM) is the practice of purchasing, receiving, imaging, assigning, maintaining, monitoring, securing, and orchestrating technology assets in an enterprise. IT asset management software helps companies reduce waste, simplify IT management processes, improve compliance, and deliver a better employee experience.

As defined by Gartner,IT asset management (ITAM) provides an accurate account of technology asset lifecycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions.” As IT and technology have become an essential operational and strategic element in executing a business strategy, using ITAM extensively to manage the growing array of systems across hardware, networking, software, cloud infrastructure, and SaaS has become crucial for enterprises to succeed and thrive.

While ITAM is now essential for enterprises and is widely used, there are a set of common problems that IT organizations face with ITAM.

ITAM challenges include;

  • Integration across multiple systems with different slices of ITAM capabilities.
  • Lack of organizational acceptance of the need for a system of record for IT assets.
  • The assumption that ticketing and helpdesk tools can deliver ITAM.
  • Keeping ITAMs up to date and accurate.

Here is how IT teams can solve those ITAM challenges and reduce ITAM risks to make it more accurate, strategic, relevant, and useful. IT asset management risks are not uncommon. However, overcoming those risks with IT asset management best practices is easy to do.

IT Asset Management challenges: ITAM is splintered across multiple siloed entities

Challenge: Many enterprises have multiple systems that perform elements of ITAM. These may include MDM, CMDB, ERP, UEM, SAM, and inventory management tools. Too often, these systems are siloed. This creates an inaccurate picture of IT asset status and composition. Updating universal ITAM information requires considerable manual labor and happens in clunky spreadsheets.

Solution: More advanced ITAM solutions are “agentless” and pull in data from all related systems to create a unified singles source of truth. Agentless ITAM is flexible and can ingest data from multiple sources. It is possible to add new sources quickly. Agentless ITAM also can carry intelligence that will reconcile, deduplicate and refresh data. This eliminates the need for IT teams to manually collect and combine data from different ITAM-like systems.

IT Asset Management challenges
Solution Overview
Enterprise Technology Management Solution Overview
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IT Asset Management challenges: Organizational Acceptance of ITAM is Lacking

Challenge: In many organizations, ITAM is viewed as a second-class citizen and low priority by leadership teams and even by CTOs or CFOs. They view ITAM as a step up from spreadsheets and not worth writing big checks for.

Solution: By demonstrating that advanced, holistic ITAM can play a strategic role in Enterprise Technology Management, IT teams can quickly prove that paying and supporting more sophisticated ITAM solutions quickly pays dividends. One common way to do this is to use agentless, integrated ITAM to create continuously updated reports and dashboards of IT asset information for CFOs, compliance teams, security teams, and CTOs. This surfaces key asset information and demonstrates the value of ITAM that can deliver detailed, real-time IT asset consumption information and highlight key gaps and trends in IT asset management best practices. Another useful demonstration is automated, bi-directional workflows that unify multiple siloed systems and streamlining normally manually complex processes into push-button simplicity.

Confusing Ticketing and Helpdesk Solutions with ITAM

Challenge: Because ticketing and helpdesk solutions are the delivery and project management system for many ITAM processes, often management and even IT teams assume those systems can handle ITAM-like responsibilities. For this reason, they may opt for lightly featured open-source ITAM solutions with limited automation and integration capabilities, or they might even try to integrate ticketing systems with spreadsheets using Lookups and macros.

Solution: In fact, ITAM can drive far more value for ticketing and helpdesk systems by instantly populating tickets with accurate information about an asset and putting the asset history, warranty status, or license information in front of an IT specialist automatically. Demonstrating to the IT team and the CIO how an ITAM that enables easy integrations with helpdesk, ticketing, ERP, procurement systems, and vendor APIs can quickly show them how more modern, holistic ITAM can save IT teams hours and hours of manual labor and help IT spend less money due to reductions in turnaround times on asset maintenance tickets.

Conclusion: IT Asset Management Challenges Are Common But Surmountable

Because agentless, fully integrated, and extensible ITAM remains relatively new – so new, that some organizations have started calling it something different, Enterprise Technology Management – perceptions of what ITAM can and should do remain inaccurate. The best ITAM systems can provide massive strategic value by serving as an automation, security, and orchestration layer that is both flexible and intelligent. By connecting siloed tools and processes, transforming complex processes into multi-step workflows, and enabling IT teams to quickly and easily report on all asset data, ITAM solutions today can quickly become irreplaceable once their true value is recognized and the solutions are properly deployed and integrated into IT asset management processes.