Challenge: Many enterprises have multiple systems that perform elements of ITAM. These may include MDM, CMDB, ERP, UEM, SAM, and inventory management tools. Too often, these systems are siloed. This creates an inaccurate picture of IT asset status and composition. Updating universal ITAM information requires considerable manual labor and happens in clunky spreadsheets.
Solution: More advanced ITAM solutions are “agentless” and pull in data from all related systems to create a unified singles source of truth. Agentless ITAM is flexible and can ingest data from multiple sources. It is possible to add new sources quickly. Agentless ITAM also can carry intelligence that will reconcile, deduplicate and refresh data. This eliminates the need for IT teams to manually collect and combine data from different ITAM-like systems.