This is a guest blog post on remote work from one of our service desk partners, atSpoke.
We are nearly halfway through 2021 and companies are navigating how and when to return to in-office work, and what that is going to look like. As organizations survey their employees it becomes exceedingly clear that the preference is to either 1) continue to work from home, or 2) employ some form of hybrid remote work/office work model. The days of 100% of the employees in the office 100% of the time are long gone.
So what do companies need to consider to support a potentially widely distributed and dynamic workforce? Organizations will need to invest in technology solutions that prioritize workplace operations (broadly defined) and technology management requirements that are continuously evolving.
Over the past year, IT teams have been faced with several challenges to manage their employees’ information needs. Before people could walk over to the IT department if they had questions or problems, whereas now it is nearly always done over a phone or Zoom call. Given the significantly broadened attack surface based on the WFH imperative, IT teams also need to be increasingly aware of who has what technology and where exactly it is being used. In order to operate in this new environment and improve IT and security processes you need tools that work well together like atSpoke and Oomnitza.
Leveraging atSpoke For Your Remote Workforce
atSpoke is a comprehensive ticketing system to support internal teams with a native chat experience. With intelligent context right in the request from your asset management system like Oomnitza, in addition to your HRIS, and team collaboration tools, you have all the information you need in one place. Instantly respond and resolve requests with automated answers from the knowledge base or get auto triaged to an agent to provide effortless ticketing.
Leveraging Oomnitza For Your Remote Workforce
Oomnitza offers an agentless enterprise technology management solution that aggregates and integrates information across Endpoints, Applications, Cloud, Users and Accessories in real-time, to allow enterprises to comprehensively track and manage all their assets from a single perspective across the entire product lifecycle.
Oomnitza + atSpoke Integration
Enterprise teams can connect atSpoke and Oomnitza to easily handle all elements of managing hardware and software assets from a single pane of glass. This ability will save your IT support teams the pain of changing context between different asset data sources, while increasing employee productivity and satisfaction. Create robust workflows synced with all your assets and configurations allowing the ability to easily identify critical assets. By seamlessly integrating the atSpoke ticketing system with Oomnitza’s enterprise technology management system, enterprises are in an ideal position to deliver better internal support faster, regardless of where the employees choose to work.
This also provides the enterprise with an immediate view into the entirety of their IT estate – who has what where, when was the last time a system had its AV software updated, etc. In addition to addressing security requirements, these are critical elements addressed during an IT audit, as well as with maintaining compliance with an increasingly complex regulatory environment.
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